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Privacy Policy

Privacy Policy

Last updated: December 2, 2025

1. Introduction

Welcome to SocialAI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide when you:

  • Register for an account (name, email address, password)
  • Complete your profile (profile photo, bio, location)
  • Use our health tracking features (fitness data, meal logs, sleep patterns)
  • Make purchases through our marketplace
  • Communicate with other users
  • Contact our support team

2.2 Automatically Collected Information

When you use the Service, we automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, browser type, pages visited, time spent)
  • Location data (with your permission)
  • Usage patterns and preferences

2.3 Health and Fitness Data

If you choose to use our health tracking features, we collect health-related information such as: calories consumed, exercise activities, sleep duration, weight measurements, and mood logs. This data is stored securely and is never shared with third parties for advertising purposes.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related notifications
  • Personalize your experience and deliver relevant content
  • Provide AI-powered features and recommendations
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations

4. How We Share Your Information

We may share your information in the following situations:

  • With Your Consent: We may share information when you give us permission
  • Service Providers: With third-party vendors who perform services on our behalf
  • Other Users: Profile information you choose to make public
  • Marketplace Transactions: With buyers/sellers for order fulfillment
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We never sell your personal data to third parties for advertising purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Secure data storage with reputable cloud providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Opt-out: Opt out of certain data processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@socialai.one.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

South African POPIA Compliance

For users in South Africa, we comply with the Protection of Personal Information Act (POPIA). You have the right to access, correct, and delete your personal information. To exercise these rights or lodge a complaint, contact our Information Officer at privacy@socialai.one.